About
Sociallama customers are medium to large enterprises that are either inherently not social media savvy or are not able to manage using existing tools or have outgrown them. They may employ social media experts who need to respond on behalf of the business but sometimes make costly mistakes. Some organisations therefore don't utilise these channels as best as they could, meaning they're unable to provide the level of customer service their competitors may be already giving. Sociallama manages all the threads in any social media channel where customer conversations might occur. While each social media channel is subtly different, Sociallama brings all the conversations together in one place. Each conversation and message is treated like a support ticket requiring resolution, it can be prioritised, assigned and other meta data can be attached to help route the ticket. Automated workflows can be configured to reduce apparent tardiness in official corporate responses.